My Horrible Sephora Experience

May 26, 2015
Boo Sephora

I need to take a second to rant about just how terrible of a time I had at Sephora the other day. As I mentioned in a previous post, I don’t like shopping at Sephora. It’s crowded, it’s expensive, and their rewards program is pretty crappy compared to Ulta. But I had a Sephora gift card and I had just run out of my Urban Decay Naked Skin Liquid Foundation so I figured I would use my gift card on that because I really like UD’s Foundation. It’s lightweight but covers my rosacea without having to apply a million layers and it stays on all day.

I had a game plan.

Go in. Pick up foundation. Check out.

No stopping at any other aisle. No new skincare products. No perfume testing. This was going to be a 5 minute operation. Unfortunately Sephora had other plans for me.

I went to a friendly sales associate and asked to get matched since I’m currently using a shade that’s a little too light for me but I told her I was set on UD foundation. Before she had even had a chance to take off my foundation she told me that UD was not what I needed and that she would recommend a better product.

Not what I asked, but okay… I’m open to constructive criticism.

She then took my makeup off and started making comments about my skin including “wow, did you realize you have rosacea?” and “oh man you need something thicker than UD to cover up your pigmentation issues”.

“Listen here ladypants, my skin is not, has not, and will never be “an issue”. I quite like my face actually. So stop trying to bully me into buying a product I don’t want.”

I should have said all that. But I didn’t. Instead I just sat in a chair listening to her berate me for having red cheeks. When she was finally done matching me she suggested I try Cover FX Natural Finish Oil Free Foundation. I wasn’t too familiar with the product so I agreed to try it on.
At first she told me that all I needed was a few drops to get a dewy full-coverage look but she ended up using about 35 drops. She applied the foundation in an awkward, streaky vertical motion as if she was haphazardly painting a canvas.

The result was….not great. I looked like a greasy little lemon. Even my mom, who was with me at the time, told me it looked weird. And this is coming from a woman whose idea of putting makeup on is applying chapstick.

Once she was done, the makeup artist informed me once more that I needed to cover up my hideous ragù face (not her words) with a redness reducing primer. When I told her I was all set and that I loved the Pixi primer (review for it here), she snorted and said, “I’ve never even heard of that brand before. But I guess if it works for you then okay”.

She gave me her business card and told me that I had to let the cashier know she helped me out today. $40+ dollars later I’m filled with regret and a substantial distaste for Sephora’s slimy, scumbaggy, upselly ways.

I love getting suggestions and tips from other people but I also know what I like and more importantly, I know what I don’t like. I feel like every time I walk into Sephora I get immediately pounced on and the “makeup artists” are really just there to push product rather than actually being there to assist in finding products that work.


Do you have a favorite beauty supply store? Do you have one you hate? Let me hear about it!

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  • Farah June 5, 2015 at 5:00 am

    Ugh, sorry that happened to you! Glad you already know your own fierceness and could mostly brush off that makeup artist’s ‘tude! But that experience would totally make me never return. Thanks for sharing!

    • shalott June 5, 2015 at 9:53 pm

      Awww thank you for the kind comment! Yes, my experience just solidified my love for UTLA.

  • Vacation Hair Care Products & Routine June 23, 2015 at 7:52 pm

    […] Warning: This post includes an abundance of exclamation marks due to excitedness. If you hate exclamation marks or general happiness I would suggest skipping this post and reading something a little angrier, like the time a Sephora employee bullied me for having a skin condition. […]